This Privacy Policy explains how Encue Pty Ltd (ABN 44 697 654 265), trading as Encue Auto Care (“we”, “us”, “our”), collects, uses, stores and shares your personal information when you use our website www.encue.com.au, request a quote, book a service, or buy products from our online shop.
We are committed to handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We collect the following types of information:
Quote and booking enquiries: your name, phone number, email address (if provided), suburb or postcode, vehicle make and model, and the service you’re enquiring about.
Online store purchases: your name, billing and shipping address, phone number, email address, and the products you order. Payment card details are entered into Shopify’s secure checkout and are not collected, seen or stored by us.
Service delivery: details of the job we perform for you, scheduling information, and any notes relevant to your vehicle, managed through our booking system.
Website usage: technical information such as your IP address, browser type, pages visited, referring URL, and Google click identifiers (GCLID) used to measure the performance of our advertising.
Communications: records of phone calls, SMS messages and emails you exchange with us.
2. How we use your information
To respond to your quote requests and contact you about your enquiry
To schedule, deliver and follow up on services you book with us
To process online orders and send order confirmations, shipping updates and receipts
To provide customer support and warranty service
To measure the effectiveness of our marketing (for example, which advertising leads to bookings)
To improve our website, products and services
To send you occasional marketing communications, where you have agreed or where the law permits — you can unsubscribe at any time
To comply with our legal and tax obligations
3. Who we share your information with
We only share your personal information with third parties who help us operate our business, and only to the extent necessary. These include:
Shopify — runs our online store and processes payments securely.
Google — measures the performance of our advertising on Google Ads, including conversion tracking, and helps us understand how the website is used.
GoHighLevel (LeadConnector) — our customer relationship management (CRM) system, used to manage and follow up on enquiries.
Urable — our booking and job management system.
Zapier — used to automate data flow between the systems above.
Shipping carriers (e.g. Australia Post) — for delivery of online store orders.
Professional advisers such as accountants and lawyers, where reasonably required.
Government and regulatory bodies, where we are required to do so by law.
We do not sell your personal information to anyone.
4. Cookies and tracking
Our website uses cookies and similar technologies to remember your preferences, keep your shopping cart working, and measure how visitors find and use our site. This includes the Google tag for Google Ads conversion tracking, which records when someone clicking one of our ads later submits a quote form or clicks our phone number.
You can disable cookies in your browser settings, but some parts of the site (such as the shop) may not work properly without them.
5. Storage and security
We take reasonable steps to protect your information against loss, misuse and unauthorised access — including encrypted (HTTPS) connections across the website, secure password practices, and restricting access to information to the people who need it to do their job.
Some of the services we use (such as Shopify and Google) store data on servers located outside Australia. By using our website or services, you consent to your information being handled in this way.
6. How long we keep your information
We keep your information for as long as is reasonably necessary for the purposes set out in this policy, including to provide warranties, respond to enquiries, comply with tax and accounting requirements (typically a minimum of 7 years for transaction records under Australian law), and resolve any disputes.
7. Your rights
You have the right to:
Ask us what personal information we hold about you
Ask us to correct information that is inaccurate or out of date
Ask us to delete your information, subject to any legal or contractual reason we may need to keep it
Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us using the details below.
8. Children
Our website and services are not directed at children under 18. We do not knowingly collect personal information from anyone under 18.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available at this page, and the “Last updated” date at the top will show when it last changed.
10. Contact us
If you have any questions about this Privacy Policy, would like to access or correct your information, or wish to make a complaint, please contact us:
Business: Encue Pty Ltd (ABN 44 697 654 265), trading as Encue Auto Care
If you are not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.